1. Acceptance of Terms

By accessing or using any of the Marwiz platforms or services (Marwiz DOOH, Marwiz CCTV, Marwiz Living, Marwiz Digital Signage Software), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use.

2. Services Offered

Marwiz provides software solutions for digital advertising, security surveillance, community management, and AI-driven signage. Services include cloud-based management, real-time analytics, and remote configuration.

3. Cancellation & Refund Policy

3.1 Non-Refundable Items

The following are strictly non-refundable:

● Ad bookings once the campaign is live
● Monthly or annual DOOH software subscriptions
● Setup or configuration charges
● Ad creative processing fees
● On-ground installation or hardware setup fees
● Third-party network/display rentals

3.2 Refunds Allowed Only in Exceptional Situations

Refunds may only be issued if:

1. Duplicate payment is made
2. The user was charged but the DOOH account/campaign was not activated
3. A technical fault on Marwiz’s side prevents campaign delivery AND is not resolved within 7 working days

Refunds will NOT be issued for:

● Low campaign performance
● Fewer impressions due to outdoor conditions
● Power or network issues at third-party display sites
● Customer’s inaccurate media plan or creative

3.3 Screen/Network Availability Issues

If a reserved screen becomes unavailable due to:

● Local authority restrictions
● Site shutdown
● Third-party vendor failure

Marwiz will reallocate the campaign to another available screen with similar reach. Refunds will not be issued unless no alternative screens are available.

4. Hardware (If Purchased with Marwiz DOOH)

4.1 No Returns

Media players, display units, mounts, or accessories once delivered cannot be returned.

4.2 Replacement

Replacement is allowed only for:

● Manufacturing defects
● Device failures within the warranty period

Physical damage, mishandling, or improper installation are not covered.

5. Plan Upgrades & Downgrades

● Upgrades are charged immediately → non-refundable
● Downgrades apply from the next billing cycle
● No pro-rated refunds for the current cycle

6. Disputes & Clarifications

Any billing or campaign-related dispute must be raised within 3 working days of payment or campaign start.

Chargebacks without contacting Marwiz Support will result in:

● Immediate suspension of all campaigns
● Account review

7. Refund Processing Time

If approved, refunds will be processed within 7–14 working days to the original payment method.

8. Contact

For cancellations or refunds, contact:
Marwiz DOOH Support Team
Phone: +91 98240 91021
Response Time: Within 48 working hours